Privacy Policy

Effective Date: 02/02/25
Last Updated: 02/02/25

1. Introduction
Welcome to Edinburgh Wax Removal, a trading name of Edinburgh Hearing and Balance Specialists Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect and process the following personal data:

  • Personal Identification Data: Name, date of birth, contact details (email, phone number, address).
  • Health Information: Medical history, symptoms, treatments, and test results relevant to ear wax removal.
  • Financial Information: Payment details for processing transactions.
  • Technical Data: IP address, browser type, and other data collected via cookies when you use our website.

3. How We Collect Your Data
We collect personal data in the following ways:

  • When you book an appointment via our website, phone, or email.
  • When you complete forms, including consent forms for treatment.
  • When you communicate with us via email, phone, or online contact forms.
  • Automatically through cookies when you browse our website.

4. How We Use Your Data
We use your personal data for the following purposes:

  • To provide and manage our services.
  • To maintain accurate health records.
  • To contact you regarding appointments, follow-ups, and service updates.
  • To process payments and invoices.
  • To comply with legal and regulatory obligations.
  • To improve our website and services based on user interactions.

5. Legal Basis for Processing Your Data
Under UK GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: When processing is required to fulfil our service agreement with you.
  • Legal Obligation: When required to comply with healthcare regulations.
  • Legitimate Interests: When processing is necessary for business improvements or fraud prevention.
  • Consent: When you provide explicit consent, such as for marketing communications.

6. Data Storage and Security
We take appropriate security measures to protect your personal data, including:

  • Secure, encrypted storage of electronic records.
  • Limited access to personal data on a need-to-know basis.
  • Compliance with NHS guidelines for handling medical data.

7. Data Retention
We retain personal data only for as long as necessary:

  • Medical records: Retained for a minimum of 8 years in line with healthcare regulations.
  • Financial records: Retained for 6 years for tax and audit purposes.
  • Marketing preferences: Retained until you opt out.

8. Sharing Your Data
We do not sell or rent personal data. However, we may share data with:

  • Medical Professionals: If further treatment is required, with your consent.
  • Service Providers: Such as payment processors and IT support, under strict confidentiality agreements.
  • Regulatory Authorities: If required by law, such as the Information Commissioner’s Office (ICO).

9. Your Rights
Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit processing of your data.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another provider.

To exercise your rights, contact us at [email protected]

10. Cookies and Tracking Technologies
We use cookies to improve your browsing experience. You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we recommend reviewing their policies.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at: Edinburgh Hearing and Balance Specialists Ltd
Trading Name: Edinburgh Wax Removal
Email: [email protected]
Phone: 07421 502019

13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.